Cashino Sister Sites and the Merkur Online Shutdown
Cashino was the online arm of the Merkur Group in Britain, run by Merkur Interactive Malta plc, and its online sisters were Merkur Slots and Merkur Casino. The important update is that the whole online operation, Cashino included, was withdrawn during 2025 following a data breach, so none of these sites is taking UK players now. This page explains who ran the network, what closed and when, how to recover any balance, and which stable UK Gambling Commission casinos make sensible replacements.
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What Happened to Cashino and Its Online Network
Reviewed by Emma JenkinsPublished: Jul 2019 · Last updated: June 2026
Important update: the Cashino online casino is closed. The Merkur Group withdrew its UK online sites during 2025 after a data breach in March 2025 that exposed personal details of more than 800,000 customers. If you held a Cashino account, request any remaining balance, keep your account emails and statements, and complete identity checks so funds can be returned. A UK licensed operator must still let you withdraw money after a site closes. The Merkur high street arcades are a separate, ongoing business and are not affected by this.
A note on what sister meant here. When Cashino was live, its true relatives were the other online brands run by the same operator, Merkur Interactive Malta plc, part of the Gauselmann owned Merkur Group. Those were Merkur Slots and Merkur Casino. Because they shared the operator, they shut down together, so there is no live same operator alternative to send you to. The honest recommendation is to choose a separate, well established UK Gambling Commission casino instead.
Safer Replacements at a Glance
- Why not a Merkur online sibling: there is no live one left, they closed alongside Cashino.
- What to look for instead: a long running operator listed on the Gambling Commission register.
- For slots and arcade style play: any established UKGC slots brand with a clear complaints route.
- For safety first: a brand on GamStop with published deposit limits and time out tools.
- Before depositing anywhere: confirm the operator name and licence on the public register.
- If you used Merkur in person: the high street Merkur Slots venues remain open and are unrelated to the online closure.
The Merkur Online Brands Compared
| Online brand | Operator | What it was | Status | Action for players |
|---|---|---|---|---|
| Cashino | Merkur Interactive Malta plc | Slots and arcade casino | Closed (2025) | Withdraw any balance, keep records |
| Merkur Slots (online) | Merkur Interactive Malta plc | Slots site | Closed (2025) | Same operator, same shutdown |
| Merkur Casino (online) | Merkur Interactive Malta plc | Casino site | Closed (2025) | Same operator, same shutdown |
All three online brands above are closed. UK bonus wagering is capped at 10x by the Gambling Commission, a rule worth knowing when you compare any live casino you move to.
The Story in Detail
Who ran Cashino
Cashino.com was operated by Merkur Interactive Malta plc, company number C40619, part of the Praesepe and Gauselmann group that trades in Britain as the Merkur Group. It had held a UK Gambling Commission licence since 11 May 2016 and sat alongside the group online brands Merkur Slots and Merkur Casino. The same company also runs the well known Merkur Slots arcades on the high street.
Versus a live casino: the operator itself is a large, real world business, but its online licence is no longer serving UK players, which is the deciding fact for anyone looking for a place to play today.
What closed and why
In March 2025 the Merkur online operation suffered a data breach through a GraphQL interface that exposed personal information belonging to more than 800,000 customers. Over the course of 2025 the group withdrew its UK online sites, Cashino, Merkur Slots online and Merkur Casino online, from the market. The result is that the entire online sister network is offline rather than just a single brand.
Versus a live casino: a closed network cannot offer support, promotions or new play, so it scores poorly on everything that matters to a current player regardless of the operator size.
The high street side
Separately from the online closure, the Merkur Group continues to run more than 180 adult gaming centres in Britain under the Merkur Slots name. These venues are a different, licensed operation and are not part of the online shutdown, so a visit there is unaffected by what happened to Cashino.com.
Versus a live online casino: the arcades are physical premises, not a replacement for an online account, so they do not solve the problem if you specifically want to play online.
The Complete Merkur Picture
For online play, the Merkur picture is now empty in the UK. Under Merkur Interactive Malta plc the online brands were Cashino, Merkur Slots and Merkur Casino, and all three were withdrawn during 2025. The only Merkur presence that remains is the high street Merkur Slots estate. Always confirm the current position of any operator on the Gambling Commission public register before you act, since an old affiliate page may still show these sites as if they were live.
What Has Changed and What Has Not
| Feature | Cashino online | Where things stand now |
|---|---|---|
| Operator | Merkur Interactive Malta plc | Still trades, online sites withdrawn |
| UKGC licence | Held since 11 May 2016 | Online no longer serving UK players |
| Online status | Live until 2025 | Closed after the 2025 breach |
| Balances | Held in your account | Withdrawable on request after closure |
| High street arcades | Merkur Slots venues | Open and unaffected |
| Wagering | Within the 10x UK cap | 10x cap applies to any live casino you move to |
Are There Any Official Cashino Partners Left?
Three ideas often get mixed up. First, the same operator online network, Cashino plus Merkur Slots and Merkur Casino online, which has closed in full. Second, unrelated slots sites that simply look similar and were never part of Merkur. Third, the Merkur high street arcades, a real but separate operation. None of these gives you a live online sister of Cashino, which is why the sensible move is a different, established UKGC casino.
Cashino Review
Cashino was the online slots and arcade brand of the Merkur Group in Britain. With the site now closed, this review records what it was, why it shut, and what its closure means for anyone still holding an account.
The operator
Cashino.com was run by Merkur Interactive Malta plc (company C40619), part of the Gauselmann owned Merkur Group, and had been UK Gambling Commission licensed since 11 May 2016. It was a legitimate, regulated operator rather than a fly by night site, which makes the closure a matter of business decision and a data breach rather than a licence loss.
What it offered while live
The site focused on slots and arcade style casino games in the Merkur house style, with a modest welcome offer and GBP only play. It was never a market leader online, sitting in the shadow of the group much larger high street arcade business.
Why the rating is low
The score reflects reality. A closed online casino cannot accept new players, run promotions or provide live support, so it cannot be recommended as a place to play. The March 2025 data breach that preceded the withdrawal weighs further on trust, even though the wider Merkur business continues.
Recovering a balance
If you still have funds in a Cashino account, contact the operator through the details on your account emails, request a withdrawal and complete any identity checks. UK licensed operators are required to return customer balances after a closure, so keep written records of your requests.
Support and responsible gambling
While live, Cashino offered the standard UK tools, deposit limits, time outs and GamStop cover, with links to GamCare and BeGambleAware. Anyone moving to a new casino should look for the same protections and check the operator on the Gambling Commission register first.
Key Facts
| Detail | Cashino |
|---|---|
| Operator: | Merkur Interactive Malta plc (company C40619) |
| Parent group: | Gauselmann Merkur Group (Praesepe) |
| Licence: | UKGC licensed since 11 May 2016 |
| Online status: | Closed during 2025 after a data breach |
| Online sisters: | Merkur Slots and Merkur Casino (both closed) |
| High street: | Merkur Slots arcades, open and unaffected |
| Balances: | Withdrawable on request after closure |
| Bonus wagering: | 10x UK cap applies to any live casino you move to |
| Licence checked: | Checked on the UKGC register, June 2026 |
| Our rating: | 3/10 |
Pros and Cons
- ✓ Was run by a real, UKGC licensed operator (Merkur Interactive Malta plc) since 2016.
- ✓ Backed by the large Gauselmann Merkur Group, so balances should be recoverable.
- ✓ The high street Merkur Slots arcades remain open for in person play.
- ✓ Carried the standard UK safer gambling tools and GamStop cover while live.
- ✗ The Cashino online site is closed, so it cannot be used to play today.
- ✗ Its online sisters, Merkur Slots and Merkur Casino, closed at the same time.
- ✗ A March 2025 data breach exposed details of more than 800,000 customers.
- ✗ There is no live same operator alternative to move to, only unrelated casinos.
Operator details last reviewed: June 2026 (last updated 9 June 2026)
Updated June: reframed around the 2025 closure of the Merkur online sites, the March 2025 data breach, balance recovery steps, and the separate high street arcades.
Frequently Asked Questions
Is Cashino still open?
No. The Cashino online casino was withdrawn during 2025 as the Merkur Group pulled its UK online sites following a data breach. The brand is not accepting UK players now.
Who owned Cashino?
Cashino.com was operated by Merkur Interactive Malta plc (company C40619), part of the Gauselmann owned Merkur Group, and had been UK Gambling Commission licensed since 11 May 2016.
What were Cashino sister sites?
Its online relatives were Merkur Slots and Merkur Casino, run by the same operator. All three online brands were closed during 2025, so none is live today.
Why did Cashino close?
The Merkur online operation suffered a data breach in March 2025 that exposed personal details of more than 800,000 customers, and the group withdrew its UK online sites over the course of the year.
How do I get my balance back from Cashino?
Contact the operator using the details on your account emails, request a withdrawal and complete any identity checks. UK licensed operators must return customer balances after a closure, so keep written records.
Are the Merkur Slots arcades affected?
No. The high street Merkur Slots venues are a separate, ongoing licensed business and are not part of the online closure, so they remain open as normal.
What should I use instead of Cashino?
Because there is no live same operator sister, choose a separate, well established UK Gambling Commission casino with GamStop cover and a clear complaints route. Always confirm the operator on the public register first.
Our Verdict on Cashino
As a place to play online today, Cashino scores a three, and that is purely about reality rather than the operator. The site is closed, its online sisters Merkur Slots and Merkur Casino closed with it, and a 2025 data breach sits behind the withdrawal. There is no live same operator sister site to recommend, so the right move is to withdraw any balance, verify your account, and choose a separate, well established UK Gambling Commission casino with GamStop cover and a clear complaints route. The Merkur high street arcades remain open but are not an online replacement.
CasinoSisterSite rating: 3/10